HOTEL FRONT OFFICE MANAGER DUTIES AND RESPONSIBILITIES

The front office manager is one of the vital designations in the front office department. The entire front office department is run by a front office manager’s guidance.

Here’s the list of duties and responsibilities of the hotel front desk manager:

1. Front office manager checks whether the front desk is clean or not.
2. Front office manager makes the duty roaster for employees.
3. Check whether all employees are correctly communicating with the guests or not.
4. A front office manager checks the employee’s grooming standard. This means whether all employees who are working in the front office, are maintaining their grooming standards or not.
5. Check the guest’s services. Follow each and everything is perfect or not.
6. They monitor and update records and files.
7. They maintain the front office logbook.
8. Check the guest’s feedback.
9. They prepare and manage outgoing mail.
10. They motivate and train all the employees in the front office department.
11. They manage or solve guests’ problems or issues immediately.
12. They send employees working reports to the HR department.
13. Front office manager attends morning meetings with the hotel general manager.
14. They check the dealing with the arrival and departure of the guests.
15. Ensuring professional greeting of clients, visitors, and guests.
16. Check the VIP functions and events taking place in the hotel.
17. Check whether all the software which is used in the front office is updated or not.
18. They update and back up databases regularly.
19. Make coordination with the housekeeping department for room cleaning.

HOTEL FRONT OFFICE MANAGER JOB DESCRIPTION

In this front office department, operations are visible to the guest of the hotel. Also, the front office manager is responsible for answering all the guest’s questions and handling all the guest’s complaints. The front office is the only department that is responsible for Guests’ Check-in, Checkout, Reservation, Registration, Arrival, Pre-arrival, etc.

Analysis of the registration process begins with a look at the arrival chronology. Arrival chronology is the term used to categorize the stages a transient or group guest goes through upon arrival at a hotel. The arrival chronology allows for analysis of the front office departments that come into contact with the hotel guest.

The front office person greets every hotel guest. The first impression is very important. So, they always keep an eye on total guest satisfaction, the initial greeting begins the process of establishing a favourable impression of the hotel.

The most widely recognized job role within the industry is the bell person or bell boy, who is responsible for the assistance of guests to their rooms and explaining the hotel and hotel features to each and every guest.

Once a guest has arrived and has made it to the front desk, the registration process begins. It is at this point that most guests have begun to create an impression of the hotel in their minds.

The front office department must continue to focus on guest satisfaction. Hotels that create a warm and inviting atmosphere around the front office area ensure that the registration process goes smoothly.

Getting people into guest rooms quickly, efficiently, and accurately is the primary responsibility of the front desk. Checking guests entails processing

Individual reservations, assigning the proper guest rooms by ensuring that room preferences are maintained, and obtaining the method of payment.

The front office department has the opportunity to make an impression on the guest’s stay. Sometimes have more of an impact than any other employee with whom they come in to contact at the hotel. The front office person is the first person who meets as guests arrive and one of the last people they say goodbye to as they depart.