This department performs various functions like reservation, reception, registration, room assignment, and settlement of bills of a resident guest and the front office department  is considered as the nerve centre of a hotel.

The front-office staff welcome the guests, carry their luggage, help them register, give them their Room Keys  and mail, answer questions about the activities in the hotel and surrounding area, and finally check them out. In fact, the only direct contact most guests have with hotel employees, other than in the restaurants, is with members of the front-office staff.

The front office is the most important department in the hotel industry. The staff of this department is very actively looking to the guests. In this department, the staff handles all the transactions between the hotel and its guests.

If guests face any issues, then they would normally go to this front office department for their solutions. This department is a major operational and revenue-producing department in the hotel.

This department is always involved in providing valuable services to the guests. For example, Check-in, Checkout, Reservation, Registration Pre-arrival, Arrival, Occupancy, Departure, and many other services.

It has been said that 75% of a guest’s total satisfaction with a hotel is determined during all the front office processes. A successful hotel must do whatever it can to ensure that the guest is satisfied with every aspect of registration.

The first hotel employees who come into contact with most guests when they arrive are members of the uniformed services division of the front office.

The front office department is arguably the most important part of the hotel experience for a guest. It is during this time that lasting impressions are made.

This front office is the main area of the hotel where guest interacts with the hotel for the first time. The main functions of a front office department are to take care of Reservation, Registration, Check-in, Check-out, Settlement of the bill, Night auditing, maintaining guest history records, Maintaining the front office database, Coordinate guest services, and Guest satisfaction, etc.