How to Improve Front Office Operations in Hotels.
How to Improve Front Office Operations in Hotels. Every task in the hotels has a predefined SOP. However, with time, it needs to be upgraded. Talking about current practices in hotel front office operations, they need to be updated in the terms of technology as well as processes. 1. Align Tasks Based On Their Priority ... Read more
Guest Registration-(Registration Card (Reg Card),C Form: civilization/check in/country ‘C’ Form & ‘F’ Form)
Guest Registration: This department is responsible for registration-related works like Check-ins, Checkouts, Room assignments, Welcoming, Room rates, etc. Registration Process: Registration Card (Reg Card) C Form: civilization/check in/country ‘C’ Form & ‘F’ Form: ‘C’ Form: In India, the ‘C’ Form is a guest registration form required by the local police department. Hotels are legally obligated ... Read more
HANDLING OF COMPLAINTS: • Types of Complaints ( Service related/ Attitudinal/Mechanical/ Unusual complaints) Guidelines to handle complaints
HANDLING OF COMPLAINTS: • Types of Complaints ( Service related/ Attitudinal/Mechanical/ Unusual complaints) Guidelines to handle complaints Handling complaints effectively is crucial in the hospitality industry to ensure guest satisfaction and maintain a positive reputation. Complaints can come in various forms, including service-related, attitudinal, mechanical, or unusual complaints. Here’s an overview of these complaint types ... Read more
ROOM CHANGE PROCEDURES: By Guest ( Discrepancy/ Personal Preference)
ROOM CHANGE PROCEDURES: By Guest ( Discrepancy/ Personal Preference) When guests want to request a room change due to a discrepancy or personal preference, they can follow certain procedures to communicate their needs to the hotel staff. Here are the typical steps involved: Identify the Discrepancy or Preference: The guest identifies the specific issue ... Read more
ROOM CHANGE PROCEDURES: By Hotel ( Upgrade/ Up sell)
ROOM CHANGE PROCEDURES: By Hotel ( Upgrade/ Up sell) Room change procedures in hotels can occur for various reasons, such as guest requests, operational requirements, or when offering upgrades or upselling opportunities. Let’s explore the room change procedures, including upgrades and upsells: Guest Requested Room Change: If a guest requests a room change due ... Read more
Regular Guests: Special Attention Guests ( Handle With Care, Single ladies, unaccompanied children, Sr. Citizens, Disabled Guest)
Regular Guests: Special Attention Guests ( Handle With Care, Single ladies, unaccompanied children, Sr. Citizens, Disabled Guest) Regular Guests: Regular guests are individuals who frequently visit and stay at a particular hotel or hospitality establishment. They have an established relationship with the property and often receive special attention and benefits due to their loyalty. ... Read more
Crew ( Airline- Layovers/ Cruise lines/ Cargo)
Crew ( Airline- Layovers/ Cruise lines/ Cargo) In the context of the hospitality industry, the term “crew” typically refers to the personnel working in the transportation sector, specifically airline crew members, cruise line crew members, and cargo crew members. Let’s explore each type: Airline Crew (Layovers): Airline crew members include pilots, flight attendants, and other ... Read more
What are the Guest Services.
What are the Guest Services. GUEST SERVICES Guest Services is a department in the hospitality industry that focuses on providing various services and assistance to guests during their stay. Here’s some information about common guest services Handling Guest Mail: Guest Services is responsible for receiving and distributing mail and packages addressed to guests. Incoming mail ... Read more
How Reception works in a Hotel
RECEPTION Reception is a key department in the hospitality industry responsible for providing a warm welcome and efficient service to guests. Here’s some information about reception-related topics: Profiling the Guest: Profiling the guest involves gathering information about their preferences, needs, and special requirements. This information helps create personalized experiences and allows the hotel to anticipate ... Read more
Reservations-( Sources of reservation, Modes of Reservations, Types of Reservations, Systems of Reservations)
Reservations-( Sources of reservation, Modes of Reservations, Types of Reservations, Systems of Reservations ,Overbooking,Job Description of Reservation Personnel) RESERVATIONS Reservations play a vital role in the hospitality industry, allowing customers to secure bookings and guarantee their accommodation or services in advance. Here’s some information about reservations: Sources of Reservations: Direct Bookings: Customers make reservations directly ... Read more