What are the Guest Services.

GUEST SERVICES

Guest Services is a department in the hospitality industry that focuses on providing various services and assistance to guests during their stay. Here’s some information about common guest services

Handling Guest Mail:

Guest Services is responsible for receiving and distributing mail and packages addressed to guests.

Incoming mail and packages are logged and stored securely until they are collected by the guests.

Guest Services may also assist with outgoing mail, such as providing postage stamps or arranging courier services.

Message Handling:

Guest Services manages incoming messages and ensures they are promptly delivered to guests. Messages can be received through various channels like phone, email, or in-person. Guest Services takes detailed messages, including the name of the caller, contact information, and the purpose of the message. Messages are then relayed to the guests through a preferred method, such as phone calls, voicemail, or written notes.

Custody and Handling of Keys: Guest Services is responsible for the issuance and collection of room keys or key cards. They ensure the security of keys and maintain accurate records of key distribution. Proper identification and verification are often required when guests request access to their rooms or when issuing replacement keys.

Guest Paging: Guest Services may assist in paging guests in public areas of the hotel or resort. This service is useful for relaying important messages or locating guests within the property. Paging systems can include overhead announcements, public address systems, or personal pagers.

Safe Deposit Locker: Guest Services may provide safe deposit lockers or safes for guests to store valuable items. Guests can access their lockers using a unique key or passcode. Guest Services ensures the security and confidentiality of the items stored in the lockers.

Guest Room Change: If a guest requests a room change due to preferences or issues with the assigned room, Guest Services facilitates the process. They coordinate with the Housekeeping department to ensure the availability and readiness of the new room. Guest Services assists in relocating the guest’s belongings and ensures a smooth transition to the new room.

Custody of Deposited Luggage: Guests may deposit their luggage with Guest Services before check-in or after check-out. Guest Services takes responsibility for safely storing and monitoring the deposited luggage. Proper tagging and documentation are used to ensure the correct retrieval of the luggage upon guest request.

Guest Services personnel play a crucial role in providing efficient and personalized services to enhance the guest experience. They are trained to handle guest requests, ensure the security of guest belongings, and act as a reliable source of information and assistance throughout the guest’s stay.