RECEPTION

 Reception is a key department in the hospitality industry responsible for providing a warm welcome and efficient service to guests. Here’s some information about reception-related topics:

Profiling the Guest: Profiling the guest involves gathering information about their preferences, needs, and special requirements. This information helps create personalized experiences and allows the hotel to anticipate and fulfill guest expectations.

Guest profiles may include details such as guest’s name, contact information, special requests, room preferences, loyalty program status, and previous stay history.

Guest Registration Process: The guest registration process is the formal procedure of recording guest information upon arrival. It typically involves requesting identification, collecting necessary details, and assigning a room. The registration process may include gathering the guest’s name, address, contact information, identification details (such as passport or ID card), and method of payment. The guest is often required to sign registration forms or electronic documents acknowledging their agreement to hotel policies and terms.

Regular and Non-Regular Guest: Regular guests are those who frequently visit and stay at the hotel. They may have established relationships with the property and may receive special benefits or recognition as loyal customers. Non-regular guests are those who are visiting the hotel for the first time or have not stayed frequently in the past. Hotels often offer loyalty programs to encourage regular guest stays and provide perks such as room upgrades, discounts, or exclusive amenities.