Regular Guests: Special Attention Guests ( Handle With Care, Single ladies, unaccompanied children, Sr. Citizens, Disabled Guest)

Regular Guests:

Regular guests are individuals who frequently visit and stay at a particular hotel or hospitality establishment. They have an established relationship with the property and often receive special attention and benefits due to their loyalty. Hotel staff are familiar with their preferences and strive to provide personalized services to enhance their experience. Regular guests may receive perks such as room upgrades, priority check-in/check-out, special amenities, and tailored services based on their past stays and preferences.

Special Attention Guests:

Special attention guests refer to individuals who require additional care and consideration due to their specific circumstances or needs. Here are some examples:

Single Ladies:

Single female travelers may be considered special attention guests due to safety concerns. Hotel staff should ensure that they feel secure and comfortable during their stay. This may include assigning rooms on higher floors, providing additional security measures, and offering guidance on local safety precautions and services.

Unaccompanied Children:

Children traveling without adult supervision require special attention to ensure their safety and well-being. Hotels should have policies and procedures in place to handle unaccompanied children, including designated check-in and check-out procedures, supervision during their stay, and access to appropriate facilities and services.

Senior Citizens:

Senior citizens may have specific requirements related to mobility, accessibility, and comfort. Hotels should offer amenities such as grab bars, accessible rooms, elevator assistance, and specialized services catering to their needs. Staff should also be attentive and provide assistance when necessary.

Disabled Guests:

Hotels should have facilities and services in place to accommodate disabled guests. This includes accessible rooms with widened doorways, accessible bathrooms with grab bars, ramps or elevators for easy movement, and trained staff to provide necessary assistance. Additional services such as wheelchair rentals and accessible transportation options may also be offered.

For all special attention guests, hotel staff should be trained to handle their unique requirements with empathy, respect, and discretion. Effective communication, anticipating their needs, and offering personalized assistance are key to ensuring their comfort and satisfaction during their stay.