Duties and Responsibilities of the Lounge head waiter, Lounge waiter.

Food and beverage service department structure in lounge

The lounge is an area located near the reception area where guests relax, meet other guests, or wait for rooms to be released. The guests at the lounged may require a food and beverage service. The lounge waiter should be prepared to serve coffee, tea, aperitifs, wines, spirits, and snacks. Other than alcoholic beverage

The following are the duties of the lounge staff.

Lounge head waiter

He is responsible for the following:

• Taking orders from guests
• Making KOT/BOT and handing it over to the lounge waiters.
• Supervising lounge mise en place activities.
• Preparing indent for lounge service requirements, if separate lounge pantry is available
• Ensuring cleanliness
• Briefing lounge service waiters
• Preparing duty schedule for lounge service waiters
• Ensuring trays and service equipment are cleared from the lounge
• Maintaining stock of lounge pantry.

Lounge waiter

He is responsible for serving guests in the lounge area. The duties include the following.

• Collecting dishes from dispense bat/still room/lounge pantry on a tray
• Carrying to lounge and serving to guests
• Presenting bill
• Collecting the signature of the guest on the bill with the guest’s room number, if he is a residential guest, and presenting it to the front office for charging to the guest’s account. If he is a chance customer, cash or card is collected for settlement of the bill
• Replenishing lounge pantry under the supervision of the lounge headwaiter.
• Clearing trays and service equipment from the lounge
• Personal grooming
• Informing guests complain/appreciation to lounge head waiter.
• Attending briefing
• Performing any other work assigned by the lounge head waiter