Importance of Hotel Housekeeping & Housekeeping Duties, Control Desk Supervisor duties and responsibilities and Manual Record maintaining.

Importance of Hotel Housekeeping & Housekeeping Duties

Why is hotel housekeeping so important? The room attendant has a vital role in creating the impression that your customers will take away. A room that’s not properly clean creates an immediate negative impression, which will be reinforced if essentials aren’t restocked at appropriate intervals. They probably won’t be back — they may even share their poor opinion of the hotel through reviews or social media posts.

Conversely, if a room attendant provides excellent service, this will likely be reflected in the customer’s opinion of the hotel. Attention to detail, promptness and a willingness to go above and beyond will help to cement a positive impression.

Control Desk Supervisor duties and responsibilities

Duties & Responsibilities

• Manage and control housekeeping desk.
• Co-ordinate with the front office for information on departure rooms and handing over of clean rooms.
• Maintain good relationship with other department for smooth functioning and efficiency.
• Receive complaints on maintenance and housekeeping.
• Maintain registers kept at the control desk.
• Act as a pivotal person in receiving and disseminating information amongst housekeeping staff.
• Maintain the latest reports regarding room occupancy, VIPs, status of rooms, and so on, so that work can be delegated to attendants and supervisors accordingly.
• Attend to all phone calls received at the control desk.
• Responsible for guestroom keys given to room attendants and to store the keys and maintain a key register.
• Collecting all messages from the hotel guests and passing to the floor supervisor.
• Responsible for directing all Housekeeping employees to respective duties.
• Collecting a departure guest room number and that passing to the front office in a hotel.
• Maintaining various important records and register for managers and supervisors.
• Get status of the room and to communicate information on occupancy reports.
• Know the existing and expecting groups to prepare and clean their room.
• To gets the arrival list of VIPs crews to arrange their room.
• Forecast occupancy for the entire year establish par stock levels and estimate required staff force.
• To assign employees for servicing rooms as per night report prepared by the front office.
• Maintain message books and log books.
• Any other job assigned to him/her by the Assistant Housekeeper.

Manual Record maintaining

1. Registers maintained in the housekeeping department are:
2. Log Book
3. Maintenance Work Order Form
4. Housekeeping Call Register
5. Guest Loan Item Register
6. Lost And Found Register
7. Occupancy Report
8. Room Status Report/Housekeepers Report
9. Room Transfer Report/Room Change Report
10. Special Cleaning Register
11. VIP In-House List
12. VIP Arrival List
13. Key Control Register

Official Records and Personal Papers: In general official records and provides guidance for identifying records. Executive Branch officials and personnel are responsible for safeguarding official records of the Federal Government. These records are of critical importance in ensuring the Government continues to function properly. Unlike many private corporations, the Federal Government has explicit rules and regulations for information management. Official Records are defined by The Federal Records Act of 1950 defines records as “. . . all books, papers, maps, photographs, machine readable materials or other documentary materials, regardless of physical form or characteristics, made or received by an agency of the United States Government under Federal law or in connection with the transaction of public business and preserved or appropriate for preservation by that agency or its legitimate successor as evidence of the organization, functions, policies, decisions, procedures, operations, or other activities of the Government or because of the informational value of data contained in them.