Records and Report Register.

Permanent Records.

Temporary Records.

Non record Material.

Personal Papers:  Personal papers are documentary materials or non-records belonging to an individual that are not used to conduct agency business. They are related solely to an individual’s own affairs or used exclusively for that individual’s convenience. They must be clearly designated as such and kept separate from the agency’s records.

The time, method, and completeness of preparing printouts. Important Registers Maintained by Housekeeping: The registers are used to record important information. They are very helpful when the shifts and staff on duty changes, and while working too. The registers serve the purpose of keeping clear and timely records thereby fostering good communication.

Here are some important registers maintained by housekeeping control desk:

1. Departure Register: It is kept to track the changes of guest room status such as V, VD, or VC after the guest has checked out. It also tracks the amount of Mini bar beverages consumption in the Guest rooms.
2. Expected Arrival Register :It keeps the track of pre-registered guests and their profile as Regular/VIP/Other, Marital status, expected check-in time, and any special request to be fulfilled.
3. c. Room Status Register: This register records the list of all rooms and their current status such as V, VC, OOO, etc.
4. Guest Call Register: It records the instructions or notes relevant to the guest rooms and adjacent area. It is very useful in keeping the track of activities and their durations.
5. Guest Loan Register: This register is maintained to record the delivery and recovery of the loan items given to the guests. The general format of this register is as follows:
6. Missing Article Register: If any article owned by the hotel (other than consumable items) is found missing in a Check-Out room, then it is recorded in this Register.
7. g. Guest Supplies Control Register: This register is maintained to record guest supplies.

The general format is as shown below:

GUEST SUPPLIES

Damage/Breakage Register: Here in this register if any hotel property placed in the guest room is found damaged or broken, it is recorded in the Register. Here is a sample register: DAMAGE/BREAKAGE REGISTER

Lost/Found Register: If a housekeeping guest room attendant finds any guest-owned article left in the Check Out room then it is recorded into the Lost/Found Register and sent to the same cell of the housekeeping department. It also records any personal article found in the hotel premises.

LOST AND FOUND REGISTER

Key Register: It is a register for noting down the issued keys of the guest rooms, mater keys of the rooms and important safes, and floor keys.

KEY REGISTER

Log Book: Another important register kept for reference at the housekeeping control desk is the log book. The log book is used to record all message that staff from an earliar shift want to convay to the employees on the next shift. All supervisors reporting for work should peruse the log book for the any important message left for them by the staff of the previous shift.