Steward/s
According to the Oxford dictionary Stewardship is “the job of supervising or taking care of something, such as an organization or property”
According to Merriam Webster, stewardship is “the conducting, supervising, or managing of something; especially the careful and responsible management of something entrusted to one’s care.
Commercially stewardship is a service provider to the passengers on ships, trains, airplanes, guests in restaurants or specific categories of services.
Points to be noted to be a good Steward
- Committed to selfless service. They do not keep any desire for power, in charge, or exert control over others. They are responsible and accountable for the good service without any prompting or prodding.
- Believe in sustainability. They should understand that they are building value, not for themselves but for creating value for their customers, members, shareholders, or future generations.
- Assisting for Mis-en-place. Although Hotel Stewards are not responsible for cooking, they are responsible for minor food preparation like salads, garnishing dishes, etc, and obvious table set up, side table, daily stocks for Crockery and Cutlery, etc.
- Practice inclusiveness. They welcome all into the one fold. The approach to teaching/learning that recognizes diversity, enabling all to access, fully participate in learning activities, and demonstrate their knowledge and strengths at assessment.
- Embrace innovation and change. They are into a core team of people within the organization to be responsible for implementing changes. They decide the areas need improving(internally and externally). Begin by listening to your senior staff, Brainstorm solutions, Work together, Engage with technology, and creative partner.
- Team players. They’re quick to give others credit. They work together to reach goals. They Understand Their Role. They Embrace Collaboration. They Hold Themselves Accountable. They Are Committed to Their Team. They Are Flexible. They Are Optimistic and Future-Focused. The Back-Up Goals with Action.
- Believe in communication and being transparent. They gladly seek advice and feedback, The most important communication skill is the ability to listen. Complimenting their own work for more than pay, delegating Tasks Clearly.
- Points to remember when you serve the guestsBody Language: Smiling is an important nonverbal cue. There are different types of smiles, including genuine smiles and fake smiles. A genuine smile engages the whole body, whereas a fake smile only uses the mouth. A genuine smile suggests that the person is happy and enjoying serving the people around him or her. It is a powerful form of nonverbal communication that consists of hand and arm gestures, body position and movements, and facial expressions and eye movements
Basic ethics: It is a branch of philosophy or moral philosophy that addresses the concepts of right and wrong or good and bad. . Morality means usually a more practical approach to ethics, for example, questions about the right and wrong in actions. One should able to understand himself/herself about what is going wrong and right. He/she, himself/herself is the right person to judge the good and bad.
Etiquettes: As per the Oxford dictionary “the customary code of polite behavior in society or among members of a particular profession or group”. Say “Thank You”, Give Genuine Compliments. Don’t be Boastful, Arrogant, or Loud. Listen Before Speaking. Speak with Kindness and Caution. Do Not Criticize or Complain. Be Punctual.
Positive Verbal and Non-Verbal Communication. This part means a lot when comes to communication. They interpreted the nonverbal communication and make the show success.
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