What is Management Training in Hotel Industry?

If the organization wants to sustain itself in the competitive market and run smoothly then they require a skillful workforce in order to remain a successful player. Due to lack of training and development at the workplace, the organization remains out of the line and within some years they get washout. Training, Learning, and development is an essential process that should be cautiously designed and implemented within all firms. It is a part of human resource development, along with other human resources activities such as recruitment, selection, and compensation. The organizations have to provide the employees with knowledge, skills, and attitudes that will improve their current or future job performance. They are been trained in the entire related department with the right training methods, the training specialist trained all the pros and cons and effectiveness of each training method.

When we all the entire department means all Food Production, Food and Beverage Service, Front Office, Housekeeping and another related department like Hotel Engineering – ( https://thehotelskills.com/the-hotel-engineering-maintenance-operations-machinery-and-equipment/ ), Sales, etc. This will give an idea of how the departments are interrelated and run smoothly.

How to prepare for an Interview to get a Management Trainee job?

At the time of hotel management studies, you have to collect maximum knowledge and experience. Most of the students are only focusing on the subject/department where they want to work and become lenient on the rest subject. The Management trainee is supposed to be trained in the entire department, for that management trainee should have basic knowledge on

Food Production – knowledge of all the 7 continental’s food (at least a few famous foods from each continent), Bakery and confectionery, food costing, yield management.

Food and Beverage Service – Should know the duties and knowledge, From F & B Manager to stewards ( Table set up to service attributes – https://thehotelskills.com/stewardship-or-waiter-waitress/ ) to sales including Bar.

Front Office ( https://thehotelskills.com/different-sections-front-office-cash-reservation-telephone-lobby-bell-desk-business-center-travel/ ) – Knowledge and duties of all departments from Front office manager to  Reservation, Reception, cashier, concierge, bell desk, airport representative, telephone operator, PMS System, Check-in and Checkout procedure.

Housekeeping – Duties and role of  Executive Housekeeper to Linen/Uniform supervisor, Desk control supervisor, Floor Supervisor, night supervisor, Public Area supervisor (https://thehotelskills.com/public-area-in-hotel-property-and-how-housekeeping-department-manage-to-clean-porch-entrance-lobbies-lounges-front-desk-guest-corridor-elevator-staircases-restaurants-banquet-halls-bar-waiting-rooms/ ), Horticulture and another related department like Hotel Engineering, Sales, etc to crack the Interview.

Basically, there are 7 stages of the Interview

1. Written Test – If you really have the above-mentioned knowledge then you don’t have to worry. This is just to understand your knowledge.
2. Group Interview – Here you need great communication skills, your attitude, grooming, soft skills, and clear pronunciation to speak about yourself.
3. Group Discussion – Will be given a topic, here your participation, your opinion, and logic play an important role.
4. HR Round – The HR interview round is to judge your personality, your strengths, your weaknesses, your capability to handle the role, to check your background, and to understand if you’re the right fit for this job. Below I have mention 3 basic questions which are guaranteed asked in this round along with the other related questions. (https://thehotelskills.com/managerial-skills-4-phenomenon-confrontation-time-management-smart-worker-i-take-charge/ )

Tell me about yourself and why you want to become a Manager/HOD?

You’re Qualities – Tell them that you are well organized, highly positive, enjoy challenges, ability to motivate the team, Can deliver consistently high standard services, and had gained extensive knowledge to deliver the best of the best services.

Why do you want to work for our hotel?

Study about the hotel history (owner, group, chain, etc) – I want to work for a simple reason that I feel, the service standards you offer to your guests is in line with my high standards and also continually learn, improve and develop is essential which I will get from here.

How to resolve guest complaints?

Step – 1, Calm down the guest, take the guest aside from the other guest and speak softly and show humbleness,

Step-2 Go bottom of the issue to understand the complaint, Give them the options or suggestions once the guest is happy with your option/suggestion. Apologize to them.

Step 3, Find out the first place, how does it occur and trained them how to handle such situation before arise.

5. HOD Round – About area of Interest, You should have maximum knowledge and experience related to your department where you are going to work. Do not forget to utter that “ I am a good and fast learner”.
6. GM Round – To understand your sense of senses of humor and common sense, start building these basic senses.
7. PI Interview – CEO/Director/President wants to see you, who is going to work with us. Here your personality, grooming, soft skills, and attitude mean a lot.